Kratom Vendors

Urban Ice Organics Vendor Review: What's Beneath the Surface?

Urban Ice Organics is fairly well-known, gaining popularity thanks to the founder’s involvement with A Leaf of Faith, a documentary promoting kratom. Urban Ice Organics got another push to fame after Joe Rogan mentioned the brand on his podcast. Its name took off on Reddit, at least initially, yet years later, there’s still very little we know about this company.

Urban Ice Organics has plenty of reviews; however, too many of these point to its popularity on Reddit as a valid reason to believe this company is good. This in-depth look exposes a few flaws and why the talk might be mostly hype.

Written by Wade Paul
Last Updated 1 year ago

Wade Paul

Founder & Editor-In-Chief

Wade Paul is the founder and editor-in-chief at

Rating: 2.5

This Las Vegas brand is a trustworthy source for kratom capsules and specialty formulas, but they lack the variety and testing that gives competitors their edge. Although offers plenty of worthy products, it would behoove Urban Ice Organics to add additional strains and payment options.

About the Company

Unfortunately, there’s very little information about Urban Ice Organics. It’s located in Las Vegas, NV and its founder, Kelly Dunn, produced the documentary A Leaf of Faith.  

However, we know little else about Urban Ice Organics or why their prices are so high.

  • Proprietary blends
  • Detailed labeling with dosage instructions
  • Sitewide clearance sales
  • Satisfaction guarantee
  • Fast, FREE shipping on orders over $75
  • Good reviews

  • Does not disclose certificate of analysis
  • Does not accept Bitcoin
  • Very expensive
  • Very gimmicky

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Urban Ice Organics Product Reviews

The product line is simple, which can be perfect for some people. It offers just enough options with a few extras, like CBD tinctures, specialized blends, and “Shakerz,” though the website doesn’t explain what those are. 

If you’re new to kratom, you might get lost. Descriptions on the website are minimal, so you’ll want some knowledge of the different strains in order to know what to expect from these products. 

Best Kratom Powders

Urban Ice Organics is good old-fashioned Mitragyna speciosa. The brand excels at offering the freshest, cleanest, and most potent kratom strains that nature has to offer. Kratom occurs naturally in three vein colors – green, red and white, respectively. These are my personal faves:

Super Green Malaysian

Super Green Malay (SGM) is a centuries-old strain that is revered for its rigorous properties and long-lasting aroma. SGM gives you all of the invigoration, motivation, and clarity of coffee without the nervousness commonly associated with java.

Urban Ice Organics’ Super Green is effective at dosages of 2.5 grams or more. You can get 60-gram jars for $32.99.

Maeng Da

It’s impossible to overstate how incredible Maeng Da (MD) is; this dynamic Ayurvedic cultivar is regarded as the original Horn Kratom strain by the natives of Southeast Asia. Once you’ve tried some, it’s easy to see why.

Maeng Da has all of the potency and longevity one could want out of kratom, and side effects are rare when brewed responsibly. You can score sixty grams for $32.99 or upgrade to two hundred fifty grams for $69.99.

Red Vein Bali

Red Bali is the king of the red vein kratom powders, potentially inducing a well-rounded aroma with sensations of invigoration and moderate exhilaration. Unlike other strains, Bali is substantially relieving at moderate dosages.

At low doses of three grams, Bali Red contributes to a positive mood and a general sense of well-being. Like the other strains on this list, you can pick up sixty grams of Red Vein Bali for $32.99.

Aka GMP Certified no
Pricing $5.99 — $169.99
Verified Vendor

Urban Ice Organics

2.5 / 5
Ranked 118 out of 190 vendors

Other Kratom Strains Offered by This Vendor

Urban Ice Organics regularly stock IndoLeaf,  a CBD-infused kratom powder. Green Indo is also available on occasion, although it appears to be out of stock at the moment. These products are slightly more expensive than the plain leaf.

IndoLeaf is available in a 250-gram jar for $59.99 as well as a $159.99 kilo. Both sizes are well worth the price tag.

Kratom Capsules

Capsules are always a good idea if you have an easily triggered gag reflex. These 00 size caps save you the discomfort of the so-called “toss ‘n wash” method and conceal the bitter taste of kratom tea

There’s a decent selection of capsules, including special blends. Urban Ice offers its three standard strains — Maeng Da, Bali, and Indoleaf — plus CBD-infused, Cycle Therapy, Morning Focus, and Evening Recovery.

Prices for most are:

  • 10 count: $6.99
  • 50 count: $32.99
  • 100 count: $49.99


Urban Ice Organics doesn’t currently offer any kratom tinctures. However, it does offer CBD tinctures.

Extracts and Liquids

Urban Ice Organics sells two extracts, a green and a red; both are made from 100% Mitragyna speciosa and cost $14.99 for each 12 mL bottle.

Shakerz comes in two flavors, Raw Bitterness, and Sweet Tea. It costs $14.99, but there’s no product information available.

3x Kratom Shots contain 100 mg of CBD, 75 mg of kratom, and 50 mg of turmeric and cost $5.99.

Is Urban Ice Organics Legit?

Urban Ice Organics seems to be legit; however, several issues raise red flags.

Urban Ice Organics calls itself the number one kratom vendor online, but there’s little proof to back this claim up. In fact, there’s nothing that would cause a person to think it’s top-of-the-line. Its website is extremely basic and looks like an afterthought; there’s very little information about the company or its products. The information regarding the team looks very gimmicky, almost like an infomercial.

Other reviews say Urban Ice Organics is spoken highly of on Reddit as if that alone validates a company, but the talk stops there. Not only was this years ago — it’s no longer talked about — but this company has very few reviews on its website or Facebook page, not surprising since it lacks Facebook followers as well.

Most of the “talk” we found was from other vendor reviews.

More importantly, it makes no mention of any lab tests or certification with the American Kratom Association (AKA).

Certification is a huge deal because it’s one of the few ways a company can prove the quality and potency of its kratom. This is even more crucial if a company wants to charge far more than its competitors as Urban Ice does; there needs to be a reason for the price hike, and Urban Ice offers none.

Despite this, the reviews available tend to be good, and it does say customer satisfaction is the number one priority; send the product back if you’re not happy and you can get an exchange or your money back. 

What You Can Expect to Pay

Prices are quite a bit more expensive than most other vendors. The average online cost for 250 grams of kratom is between $35 and $50, and these prices are for popular, high-quality vendors.

At Urban Ice Organics, a 60-gram container costs $32.99. A 250-gram container is a significantly better deal and costs just over twice the price: $69.99. However, this is much higher than the average cost.

The capsules come in lots of 10, 50, or 100. A package of 10 costs $6.99, whereas 100 is $49.99.

The extracts are $15.99 each.

Related: What’s the Cheapest Kratom? Save Money On Strains, Blends, and Bulk Orders.

Accepted Payment Options

Urban Organics promises to not store your payment information on its servers. Because kratom is considered a “high risk” product with many banks, companies have difficulty organizing payment methods.

Fortunately, Urban Ice recently began accepting credit card payments. Before this, you had to use e-checks, Zeelle, or hope that you lived in Las Vegas so you could pay in cash.

Urban Ice Organics Coupon Codes

Coupon codes change often, but it never hurts to try. Check online to see if any are available.

Besides offering free shipping on orders over $75, there’s nothing on the website that mentions other offers, such as saving a certain percentage for signing up or for first-time customers.

What Other Customers Say About This Brand

Most customers have nothing but good things to say about the company; the only complaint is the price of the products. Nonetheless, most people seem to report that the customer service, quality, and reliability make up for the price.

The site has nothing but positive reviews on it, although this isn’t necessarily an indicator of quality. Some sites opt only to post positive reviews.

Shipping & Returns

Urban Ice Organics has fairly reasonable shipping and return policies. 

If you place an order of more than $75, you’ll be able to get free shipping. Shipping is done through USPS and sent from Las Vegas, Nevada. It usually takes about 3-5 business days for your order to arrive.

It also offers a 100% satisfaction guarantee that is very lenient compared to most other companies. The return policy says if you’re unsatisfied with your purchase, send the product back and state whether you want the product replaced or if you would rather get your money back.

Best Kratom Vendors: Alternatives

The following vendors take kratom seriously, back their products with lab tests, offer a money-back guarantee, and won’t leave you feeling skeptical.

1. VIP Kratom

Aka GMP Certified yes
Pricing $40.00 — $125.00
Verified Vendor

VIP Kratom

4.85 / 5
Ranked 4 out of 190 vendors

VIP Kratom is one of the most trusted companies in the kratom industry, primarily because they hold themselves to the highest possible standards. They put each and every one of their products through extensive third-party lab testing to ensure the purity and potency of every product they sell.

Their premium kratom does come with a higher cost than most other online kratom vendors. However, for the purposes of safety and potency, their products are worth the investment. They also have an excellent selection of strains, so you are sure to find one that suits your needs.


  • Premium, potent products
  • Extensive third-party lab testing
  • Great product selection
  • 100% money-back guarantee


  • Relatively expensive

2. Star Kratom

Aka GMP Certified yes
Pricing $35 — $95
Verified Vendor

Star Kratom

4.9 / 5
Ranked 2 out of 190 vendors

Star Kratom is probably your best vendor option if you’re looking for a balance between quality products and fast shipping. They hold their suppliers to the highest of standards and verify each powder with third-party lab testing, the results of which are available on their website. They also have an amazing turnaround time for all orders.

Their products are very affordable, but they only have a limited number of strains. However, they have green, red, and white kratom, so you can probably find something that works for you, especially if you tend toward more popular strains.


  • High-quality products
  • Very fast shipping times
  • Third-party test results for every product
  • Affordable kratom products
  • Money-back guaranteed


  • Limited strain variety

3. Kona Kratom

Aka GMP Certified yes
Pricing $45.00 — $115.00
Verified Vendor

Kona Kratom

4.95 / 5
Ranked 1 out of 190 vendors

Kona Kratom is among the highest-rated online kratom vendors by customers everywhere. They provide high-quality kratom products that are consistent and guaranteed by lab analysis. All of their products include recent third-party lab testing, and the company as a whole remains certified by the American Kratom Association (AKA).

Kona Kratom has an excellent selection of products, including red-, green-, and white-vein strains in capsules, powders, and extracts.


  • AKA-certified company
  • Products include third-party lab results
  • Great selection of strains
  • Money-back guarantee
  • Affordable prices


  • Doesn’t have the fastest shipping times

Final Thoughts: Popular, But We Aren’t Sure Why

Urban Ice Organics probably does care about kratom and the quality of its products. However, the price and hype seem unwarranted. It almost looks like it prefers advertising through word-of-mouth, and the added costs of its products go into fancy packaging and buying positive feedback. 

The kratom is likely high-quality, but without knowing its source, the company’s ethics, or why it puts so little effort into its website, a more transparent company might be better.